Friday 30^th January – London

Speakers Include:

• Keynote: Dawn Baxendale, Chief Executive, Southampton City Council
• Keynote: Rohan Grove, Lead, Behavioral Trials Team, Her Majesty’s Revenue and Customs
• Chair: Peter Fleming, Chair, Improvement and Innovation Board, LGA
• Lynne Wood, Customer Experience Manager, John Lewis
• Jane Austin, Head of User Experience (UX), The Telegraph

Innovative customer experience led data capture plays a valuable role in providing excellent, value for money services. Capita’s Customer Insight Conference explores how effective use of customer segmentation and new technology can increase customer satisfaction and help reduce costs in both the public and private sector.

With critical insight provided by the Behavioural Insight Lead at HMRC alongside a number of best practice models from across the public and private sectors, this timely event provides you with the transferable skills needed to enhance outcomes and deliver efficiency gains for your organisation.

Website: http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/cutomer-insight-conference.html?code=SMKH

Brochure:  http://www.capitaconferences.co.uk/pdfgen.html?filename=CustomerInsightJan15.pdf&code=SMKH

Contact: Alex Esson on 020 7202 0557 or alexander.esson@capita.co.uk

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