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If you see the following error message “Your request failed to complete. Authentication failed.”  

Please check:

  • You have verified your Knowledge Hub account. (You will have received an Email Address Verification email when you created your account.  Please check your spam folder if you did not receive it). You can request a new verification code once you have accepted the terms and conditions.
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Please select the relevant icon to log in with a different account.

Please note Socitm and SSAT members are recommended to use this option.

Please contact us if you still have any problems and we will sort it out as soon as we can for you.