Keeping in touch and discussing issues The LACEF group started using Knowledge Hub in 2012 and is mainly used as discussion platform. It’s where members can ask questions and share advice on local authority debt collection. We are the largest community of local authority debt and revenue collectors with nearly all of our members from councils. We have a handful of known and vetted private sector experts who offer free advice and contribute to discussions. We hope to reach 1000 members when we celebrate LACEF’s 20-year anniversary in September 2017. The LACEF group helps members resolve queries by enabling them to simply post a “How do you do X?” question in the forum. I have posted questions for my own work, and generally you get a response or two within the hour. Saving money through shared practice Typical questions include asking other local authorities how they have dealt with a particular issue, for example companies who are trying to avoid paying business rates or chasing debtors abroad. Often the shared experience of members saves local authorities many thousands of pounds. The group helps to bring local authorities together to deal with these issues.
