Innovative public-private partnership has developed intelligent automation within council services at South Kesteven District Council
Created By:
Tim Adams
Tim Adams
Last updated:
15 Jun 2022
Case study
This information page sets out an award winning project in which a joint team was set up by South Kesteven Council and Ernst and Young to deliver intelligent automation in four key areas for the council: Revenues and Benefits; Housing and Repairs; Planning; and Customer Services. It has helped to improve customer experience, increased service delivery and saved money.
Category:
Local government services » Administration and government
Local government services » Advice and benefits
Local government services » Planning and building control
Local government services » Housing and homelessness
Commercial solutions
Good practice
Data maturity