Phoenix’s mission is to create successful long-term partnerships with our clients; partnerships that deliver a quality service with the highest collection rates and exemplary standards of customer service.
We recognise that different debt types, and different debtor characteristics, represent different challenges. We have designed our systems and procedures to reflect these differences and to foster a recovery process that informs and assists local residents, taxpayers and motorists while maximising collection opportunities.
Over the last 2 years, we have received industry recognition for our customer service excellence, particularly in relation to our work with vulnerable customers. Awards and accreditations include:
- UK Cabinet Office Customer Service Excellence accreditation (previously known as the CharterMark)
- 2016 British Parking Awards – winner of the Exceptional Customer Service category
- 2015 LACEF/Credit Today Awards Vulnerable Customer Support Initiative – shortlisted for our bespoke vulnerability training programmes
With one of the most experienced and knowledgeable executive teams in the industry, and an expert client management team who have direct experience working within local government, Phoenix can guarantee an effective working partnership that continues to surpass expectations.