I have received a query from our planning officers regarding the
number of planning and/or application related emails they receive on a
daily basis. One comment I have received is that dealing with the
number of emails received could easily be a full time job.
Following on from this, I have set up a working group to look at this
and discuss how we can streamline the process, deal with the number of
emails received and continue to provide a good service.
We already have an online form for planning related queries.
Could I, therefore, ask whether any other Local Authorities have
implemented a system or process regarding emails or are looking at one
please. Also, it would be helpful for me to get your thoughts,
comments or suggestions on this.
Many thanks.
Mike.
