Getting evidence into action - "What Works" Scotland
Créé par:
Tim Adams
Tim Adams
Dernière mise à jour:
14 juin 2022
Tool
Broad approach to the question of What Works for public service reform.
Know -‐ about problems;
Know -‐ what works;
Know -‐ how (to put into practice);
Know -‐ who (to involve);
Know -‐ why (requirements of action);
Know -‐ whether having any impact: monitoring, evaluation and accountability
Category:
Critical success factors » Leadership and management
Critical success factors » Approach to change
Critical success factors » Getting the best from staff
Characteristics » Use of data and intelligence
Change approach » Service focus
Change approach » Customer focus
Change approach » Joined up
Change approach » Community focus
Local government services » Administration and government