New Conversations: LGA guide to engagement

Created By:  thumbnail Tim Adams
Last updated: 15 Jun 2022

The guide will be useful for people throughout the local government sector - whether you're looking to improve statutory consultation practices to avoid legal challenges or wanting to engage in more creative ways. It provides advice on how to rebuild trust in relationships that have broken down and help you and you council become better at listening and responding to resident concerns

Category: Critical success factors » Leadership and management Critical success factors » Approach to change Characteristics » Use of data and intelligence Change approach » Service focus Change approach » Customer focus Change approach » Joined up Change approach » Community focus Local government services » Administration and government