Cornwall Council Communications and engagement strategy 2023/25
Created By:
Guy Head
Last updated:
04 Mar 2024
Report
Cornwall Council is on a mission to transform the way in which we deliver and enable hundreds of services for the residents of Cornwall in the years to come.
Clear, timely engaging communications are essential to helping our residents understand our mission. Whether its keeping residents informed, encouraging the take up of services, the experience you get when dealing with one of our customer service team, engaging with our workforce, transforming the Council, reputation management, and of course, the delivery of the Council’s business plan and priorities – good communications is at the heart of what we do as an enterprising and empowering organisation.
Category:
Change approach » Service focus
Change approach » Customer focus
Characteristics » Use of data and intelligence
Characteristics » Use of digital and technology
Critical success factors » Getting the best from staff
Critical success factors » Leadership and management
Data maturity » Culture and structure
Data maturity » Data lifecycle
Data maturity » Governance and compliance
Data maturity » Leadership and strategy
Data maturity » Skills and capability
Data maturity » Systems and tools