Cornwall Council Communications and engagement strategy 2023/25

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024

Cornwall Council is on a mission to transform the way in which we deliver and enable hundreds of services for the residents of Cornwall in the years to come.

Clear, timely engaging communications are essential to helping our residents understand our mission. Whether its keeping residents informed, encouraging the take up of services, the experience you get when dealing with one of our customer service team, engaging with our workforce, transforming the Council, reputation management, and of course, the delivery of the Council’s business plan and priorities – good communications is at the heart of what we do as an enterprising and empowering organisation.

Category: Change approach » Service focus Change approach » Customer focus Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Critical success factors » Getting the best from staff Critical success factors » Leadership and management Data maturity » Culture and structure Data maturity » Data lifecycle Data maturity » Governance and compliance Data maturity » Leadership and strategy Data maturity » Skills and capability Data maturity » Systems and tools