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  • Transformation capabilities: Governance and Control (LGA)
    Governance and Control is the ability to manage transformation activities in a structured way that enables accountability, transparency, manages risks effectively and creates the conditions for...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Leadership and Management (LGA)
    Transformational leadership is the ability to inspire and motivate employees and stakeholders to create the conditions for successful transformation.  Transformational leaders create the...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • LGA Transformation Capacity Framework
    The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Tool
    0
  • Gloucestershire transforms access to archives
    A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Self-service taxi licensing in Calderdale
    Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Chatbots for channel shift: WasteBot
    Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • GOV.UK Notify for council tax reminders
    Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Online forms and automation in council tax
    Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Self-service delivers channel shift in revenues
    These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Suffolk Council Digital Transformation
    Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
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