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  • Self-service delivers channel shift in revenues
    These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Suffolk Council Digital Transformation
    Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Transformation network roundtable: Learnings and opportunities from hybrid working
    Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Engaging residents in new ways with 'We Walworth' – Southwark Council
    Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders,...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • How Hull is using tech to help children experiencing a change of social worker
    Hull City Council has taken a dynamic approach to use digital technology to increase learning and improve service provision for children and young people.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • London Bi-Borough: digital disruption and transformation in SEND services
    The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Surrey County Council: Actively directing support to those who need it most
    Surrey County Council has been utilising the strength of the voluntary, community and faith sector to reach those communities that are most in need of extra support.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Ashfield District Council: The Decision-Making Accountability (DMA) review
    A big challenge facing Ashfield District Council was prioritising key projects and change, one of which included focusing on the strategic direction of the council and ensuring that the right...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Nottingham City Council: Create the right environment and support staff
    Following a non-statutory review, Nottingham City Council has embarked on significant improvement and transformation plans, with the appointment of an improvement and assurance board, but Director...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Strategic recruitment: Dorset Council’s innovative approach to increasing recruitment reach and effectiveness
    Dorset Council has begun a transformation of our recruitment. Our aim was to improve candidate connections, foster inclusivity, embrace technology and use data-driven decision making. This...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    1
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