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  • Self-service taxi licensing in Calderdale
    Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Chatbots for channel shift: WasteBot
    Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • GOV.UK Notify for council tax reminders
    Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Online forms and automation in council tax
    Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Self-service delivers channel shift in revenues
    These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
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