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  • Resource
    Transformation capabilities: Change Management (LGA)
    Change management is the ability to lead and manage change initiatives to drive organisational outcomes and benefits. What is Change Management? Change management is the ability to lead and...
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Guide
    0
  • Resource
    Transformation capabilities: Governance and Control (LGA)
    Governance and Control is the ability to manage transformation activities in a structured way that enables accountability, transparency, manages risks effectively and creates the conditions for...
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Guide
    0
  • Resource
    Transformation capabilities: Leadership and Management (LGA)
    Transformational leadership is the ability to inspire and motivate employees and stakeholders to create the conditions for successful transformation.  Transformational leaders create the...
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Guide
    0
  • Resource
    LGA Transformation Capacity Framework
    The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Tool
    0
  • Resource
    Gloucestershire transforms access to archives
    A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Case study
    0
  • Resource
    Self-service taxi licensing in Calderdale
    Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Case study
    0
  • Resource
    Chatbots for channel shift: WasteBot
    Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Case study
    0
  • Resource
    GOV.UK Notify for council tax reminders
    Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Case study
    0
  • Resource
    Online forms and automation in council tax
    Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Case study
    0
  • Resource
    Self-service delivers channel shift in revenues
    These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
    By:  thumbnail Guy Head
    Last updated:  04 Mar 2024
    Type:  Case study
    0
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