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Eastleigh Borough Council – Implementation of new target operating model

Eastleigh Borough Council – Implementation of new target operating model

Eastleigh Borough Council – Implementation of new target operating model

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KD  Created By Karen Denyer
Case study

Eastleigh Borough Council has transformed its ageing technology infrastructure into state of the art to support a digital way of working, improved customer access, the development of a more commercial mindset and the delivery of a significant reduction in the cost base.

Category: Critical success factors » Leadership and management Critical success factors » Getting the best from staff Characteristics » Use of digital and technology Change approach » Service focus Change approach » Customer focus

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