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Getting evidence into action - "What Works" Scotland
Getting evidence into action - "What Works" Scotland
00
Tool
Broad approach to the question of What Works for public service reform.
Know -‐ about problems;
Know -‐ what works;
Know -‐ how (to put into practice);
Know -‐ who (to involve);
Know -‐ why (requirements of action);
Know -‐ whether having any impact: monitoring, evaluation and accountability
scotland
resources
what works network
Category:
Critical success factors » Leadership and management
Critical success factors » Approach to change
Critical success factors » Getting the best from staff
Characteristics » Use of data and intelligence
Change approach » Service focus
Change approach » Customer focus
Change approach » Joined up
Change approach » Community focus
Local government services » Administration and government
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