Created By Tim Adams Resources - Transformation and Innovation Exchange
Getting evidence into action - "What Works" Scotland
Created By Tim Adams Tool
Broad approach to the question of What Works for public service reform.
Know -‐ about problems;
Know -‐ what works;
Know -‐ how (to put into practice);
Know -‐ who (to involve);
Know -‐ why (requirements of action);
Know -‐ whether having any impact: monitoring, evaluation and accountability
Category: Critical success factors » Leadership and management Critical success factors » Approach to change Critical success factors » Getting the best from staff Characteristics » Use of data and intelligence Change approach » Service focus Change approach » Customer focus Change approach » Joined up Change approach » Community focus Local government services » Administration and government
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