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Getting evidence into action - "What Works" Scotland

Getting evidence into action - "What Works" Scotland

Getting evidence into action - "What Works" Scotland

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User Portrait  Created By Tim Adams
Tool

Broad approach to the question of What Works for public service reform.

Know -­‐ about problems;

Know -­‐ what works;

Know -­‐ how (to put into practice);

Know -­‐ who (to involve);

Know -­‐ why (requirements of action);

Know -­‐ whether having any impact: monitoring, evaluation and accountability

Category: Critical success factors » Leadership and management Critical success factors » Approach to change Critical success factors » Getting the best from staff Characteristics » Use of data and intelligence Change approach » Service focus Change approach » Customer focus Change approach » Joined up Change approach » Community focus Local government services » Administration and government