Created By
Tim Adams
Resources - Transformation and Innovation Exchange
Back
Getting evidence into action - "What Works" Scotland
Getting evidence into action - "What Works" Scotland
Created By
Tim Adams
Tool
Broad approach to the question of What Works for public service reform.
Know -‐ about problems;
Know -‐ what works;
Know -‐ how (to put into practice);
Know -‐ who (to involve);
Know -‐ why (requirements of action);
Know -‐ whether having any impact: monitoring, evaluation and accountability
Category:
Critical success factors » Leadership and management
Critical success factors » Approach to change
Critical success factors » Getting the best from staff
Characteristics » Use of data and intelligence
Change approach » Service focus
Change approach » Customer focus
Change approach » Joined up
Change approach » Community focus
Local government services » Administration and government
Content Related to Getting evidence into action - "What Works" Scotland
Case study about South Hams and West Devon Councils integrating back
end services.
https://www.southhams.gov.uk
https://www.westdevon.gov.uk
By
Liz Copeland
Case study about Cambridge, Huntingdonshire and South Cambridgeshire
Councils joining up their legal departments.
https://www.cambridge.gov.uk
http://www.huntingdonshire.gov.uk
..
By
Liz Copeland