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The value of making friends: How a deeper understanding of user need has created a brighter future for children in Waltham Forest

The value of making friends: How a deeper understanding of user need has created a brighter future for children in Waltham Forest

The value of making friends: How a deeper understanding of user need has created a brighter future for children in Waltham Forest

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User Portrait  Created By Tim Adams
Case study

Using place-based ethnography, depth-interviews, co-design and stakeholder workshops our research went beyond ‘stated needs’ to reveal the underlying needs and difficulties facing parents and children in the borough.

Category: Critical success factors » Approach to change Characteristics » Use of data and intelligence Change approach » Service focus Change approach » Customer focus Change approach » Joined up Change approach » Community focus Local government services » Administration and government Local government services » Children and family care