Created By
Tim Adams
Resources - Transformation and Innovation Exchange
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The value of making friends: How a deeper understanding of user need has created a brighter future for children in Waltham Forest
The value of making friends: How a deeper understanding of user need has created a brighter future for children in Waltham Forest
Created By
Tim Adams
Case study
Using place-based ethnography, depth-interviews, co-design and stakeholder workshops our research went beyond ‘stated needs’ to reveal the underlying needs and difficulties facing parents and children in the borough.
Category:
Critical success factors » Approach to change
Characteristics » Use of data and intelligence
Change approach » Service focus
Change approach » Customer focus
Change approach » Joined up
Change approach » Community focus
Local government services » Administration and government
Local government services » Children and family care
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