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Sedgemoor District Council digital transformation capabilities & vision

Sedgemoor District Council digital transformation capabilities & vision

Sedgemoor District Council digital transformation capabilities & vision

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User Portrait  Created By Tim Adams
Case study

In 2018 Sedgemoor District Council embarked upon an ambitious initiative to completely overhaul its digital delivery capabilities within the council.  Focus was on efficiency, optimising processes, joining-up services and databases and deploying a single (but modular) platform through a carefully designed procurement specification.  This is a YOUTUBE video by Chief Information Officer at Sedgemoor, Paul Davidson, setting out the vision, objectives, challenges and approach.

Category: Critical success factors » Leadership and management Critical success factors » Approach to change Critical success factors » Getting the best from staff Characteristics » Role of the authority Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Characteristics » Procurement and commissioning Change approach » Service focus Change approach » Customer focus Change approach » Joined up Local government services » Administration and government