Created By Karen Denyer
Resources - Transformation and Innovation Exchange
Eastleigh Borough Council – Implementation of new target operating model
Case study
Eastleigh Borough Council has transformed its ageing technology infrastructure into state of the art to support a digital way of working, improved customer access, the development of a more commercial mindset and the delivery of a significant reduction in the cost base.
Category: Critical success factors » Leadership and management Critical success factors » Getting the best from staff Characteristics » Use of digital and technology Change approach » Service focus Change approach » Customer focus
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