Created By
Karen Denyer
Resources - Transformation and Innovation Exchange
Back
Eastleigh Borough Council – Implementation of new target operating model
Eastleigh Borough Council – Implementation of new target operating model
Case study
Eastleigh Borough Council has transformed its ageing technology infrastructure into state of the art to support a digital way of working, improved customer access, the development of a more commercial mindset and the delivery of a significant reduction in the cost base.
Category:
Critical success factors » Leadership and management
Critical success factors » Getting the best from staff
Characteristics » Use of digital and technology
Change approach » Service focus
Change approach » Customer focus
Content Related to Eastleigh Borough Council – Implementation of new target operating model
Case study about South Hams and West Devon Councils integrating back
end services.
https://www.southhams.gov.uk
https://www.westdevon.gov.uk
By
Liz Copeland
Case study about Cambridge, Huntingdonshire and South Cambridgeshire
Councils joining up their legal departments.
https://www.cambridge.gov.uk
http://www.huntingdonshire.gov.uk
..
By
Liz Copeland
Case study about Stafford Borough Council's partnership with
Staffordshire Women's Aid to develop ForwardHouse refuge.
By
Liz Copeland