Created By
Karen Denyer
Resources - Transformation and Innovation Exchange
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Embracing digital transformation - Lewisham Council
Embracing digital transformation - Lewisham Council
40
Case study
This case study sets out the benefits of becoming a more digital focused council.
customer focus
transformation
service redesign
Category:
Critical success factors
Characteristics
Change approach
Critical success factors » Approach to change
Characteristics » Use of digital and technology
Change approach » Customer focus
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