Back

Embracing digital transformation - Lewisham Council

Embracing digital transformation - Lewisham Council

Embracing digital transformation - Lewisham Council

40
KD  Created By Karen Denyer
Case study

This case study sets out the benefits of becoming a more digital focused council.

customer focus transformation service redesign
Category: Critical success factors Characteristics Change approach Critical success factors » Approach to change Characteristics » Use of digital and technology Change approach » Customer focus
Angela Moore 1 Year Ago

It would be interesting to hear how Lewisham kept their Programme current, e.g. adapting and adopting to take advantage (or respond to) technological and business change that occurred during the finalisation of the initial Design phase and through the Delivery phase.

Reply

Content Related to Embracing digital transformation - Lewisham Council

Previous
Resource
Wrexham County Borough Council - Customer focused communications
Case study about Wrexham Council targeting customer-focused communications.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
00
0 Comments
Resource
Birmingham City Council - Innovation in council house building
Case study about Birmingham City Council's innovation in council house building.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
00
0 Comments
Resource
Aylesbury Vale District Council - Planning innovation
Case study about Aylesbury Vale Council's planning innovation.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
00
0 Comments
Resource
Ryedale District Council - Organisational change
Case study about Ryedale Council's new behaviours based approach.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
00
0 Comments
Resource
Bracknell Forest Borough Council - support service restructure
Case study about Bracknell Forest Council restructuring their support services.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
00
0 Comments
Resource
South Hams District and West Devon Borough Councils - Organisation redesign
Case study about South Hams and West Devon Councils integrating back end services. https://www.southhams.gov.uk https://www.westdevon.gov.uk
Liz Copeland Logo  By Liz Copeland
Published 01 July 2019
Rating
00
0 Comments
Resource
Sevenoaks District Council - Customer focus
Case study about Sevenoaks District Council improving customer experience.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
10
0 Comments
Resource
Cambridge City, South Cambridgeshire District and Huntingdonshire District Councils - Tri-legal team merger - 3C
Case study about Cambridge, Huntingdonshire and South Cambridgeshire Councils joining up their legal departments. https://www.cambridge.gov.uk http://www.huntingdonshire.gov.uk ..
Liz Copeland Logo  By Liz Copeland
Published 01 July 2019
Rating
00
0 Comments
Resource
Isle of Wight Council - Collaboration with care providers
Case study introducing a new care assurance framework at Isle of Wight Council.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
00
0 Comments
Resource
Aylesbury Vale District Council - New business model
Case study about implementing a new business model at Aylesbury Vale Council.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
00
0 Comments
Resource
East Ayrshire Council - Respectful funeral service
Case study about East Ayrshire Council's funeral services redesign.
Liz Copeland Logo  By Liz Copeland
Published 01 July 2019
Rating
00
0 Comments
Resource
Wigan Metropolitan Borough Council - Single view of a child's record
Case study about Wigan Council's development of a single view of a child's record.
Liz Copeland Logo  By Liz Copeland
Published 28 June 2019
Rating
00
0 Comments
Next