Created By
Peter Forest
Resources - Transformation and Innovation Exchange
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Planning service: reducing costs and increasing income from new commercial services
Planning service: reducing costs and increasing income from new commercial services
Case study
Wycombe District Council reduced the annual cost of its planning service by £500,000 without cutting jobs. Client satisfaction and staff morale were maintained and public trust was prioritised.
Category:
Critical success factors » Approach to change
Characteristics » Managing income
Characteristics » Managing expenditure
Change approach » Customer focus
Local government services » Planning and building control
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