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Planning service: reducing costs and increasing income from new commercial services

Planning service: reducing costs and increasing income from new commercial services

Planning service: reducing costs and increasing income from new commercial services

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PF  Created By Peter Forest
Case study

Wycombe District Council reduced the annual cost of its planning service by £500,000 without cutting jobs. Client satisfaction and staff morale were maintained and public trust was prioritised.

Category: Critical success factors » Approach to change Characteristics » Managing income Characteristics » Managing expenditure Change approach » Customer focus Local government services » Planning and building control