Created By
Peter Forest
Resources - Transformation and Innovation Exchange
Back
Planning service: reducing costs and increasing income from new commercial services
Planning service: reducing costs and increasing income from new commercial services
10
Case study
Wycombe District Council reduced the annual cost of its planning service by £500,000 without cutting jobs. Client satisfaction and staff morale were maintained and public trust was prioritised.
Download attachments
customer focus
planning
reducing costs
income generation
wycombe
employee engagement
efficiency
buckinghamshire
data visualisation
Category:
Critical success factors » Approach to change
Characteristics » Managing income
Characteristics » Managing expenditure
Change approach » Customer focus
Local government services » Planning and building control
Content Related to Planning service: reducing costs and increasing income from new commercial services
A support package from the LGA to improve workforce productivity by
helping them to assess their approaches to performance management and
employee engagement. Offering advice and guidance to hel..
Published 03 February
Rating
00
Case study about Wrexham Council targeting customer-focused communications.
Published 28 June 2019
Rating
00
Case study about Birmingham City Council's innovation in council
house building.
Published 28 June 2019
Rating
00
Case study about Aylesbury Vale Council's planning innovation.
Published 28 June 2019
Rating
00
Case study about Ryedale Council's new behaviours based approach.
Published 28 June 2019
Rating
00
Case study about Bracknell Forest Council restructuring their support services.
Published 28 June 2019
Rating
00
Case study about South Hams and West Devon Councils integrating back
end services.
https://www.southhams.gov.uk
https://www.westdevon.gov.uk
Published 01 July 2019
Rating
00
Case study about Sevenoaks District Council improving customer experience.
Published 28 June 2019
Rating
10
Case study about Cambridge, Huntingdonshire and South Cambridgeshire
Councils joining up their legal departments.
https://www.cambridge.gov.uk
http://www.huntingdonshire.gov.uk
..
Published 01 July 2019
Rating
00
Case study introducing a new care assurance framework at Isle of
Wight Council.
Published 28 June 2019
Rating
00
Case study about implementing a new business model at Aylesbury Vale Council.
Published 28 June 2019
Rating
00
Case study about Wigan Council's development of a single view of a
child's record.
Published 28 June 2019
Rating
00