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Resource
Nationwide Building Society - Customer Demand
Case study about Nationwide's call centre staff development programme.
Published 01 July 2019
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Metropolitan Police - One Met Model
Case study about the Metropolitan Police One Met Model transformation and business redesign programme.
Published 01 July 2019
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Lincolnshire Police - Records management system
Case study about Lincolnshire Police's sector leading integrated mobile technology records management system.
Published 01 July 2019
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Lewes District and Eastbourne Borough Councils - joint transformation programme
Case study about how Lewes District and Eastbourne Borough Councils have brought their teams together, have reduced expenditure and are developing a more creative, innovative culture.
Published 01 July 2019
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London Borough of Lambeth - Oracle Cloud standardisation
Case study about Lambeth's integration and standardisation of IT systems.
Published 01 July 2019
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London Borough of Lambeth - integrated leisure and health
Case study about Lambeth's integrated leisure and health that encourages healthier lifestyles.
Published 01 July 2019
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Kent Public Service Network
Case study about implementing public roaming wifi via the Kent Public Service Network partnership.
Published 01 July 2019
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Kent County Council - Human Resources
Case study telling how Kent County Council have restructured their Human Resources.
Published 01 July 2019
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Kent County Council and University of Kent - Digital Inclusion
Case study about a collaborative initiative between Kent Local Authorities and the University of Kent to comprehensively tackle the challenges of new accessibility regulations.
Published 01 July 2019
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The barriers of binary thinking: tackling health-related worklessness on the Wirral
Through a combination of place-based ethnography and peer research, we revealed how a large proportion of ESA claimants were completely isolated from any support. A lack of co-ordination between ..
Published 01 July 2019
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