Resources - Transformation and Innovation Exchange

Case study about Portsmouth's changes to the design and management of environmental services, which is now used across a range of other services.

Case study about how North Kesteven has generated income through linking people, places and parking.

Case study about Nationwide's call centre staff development programme.

Case study about the Metropolitan Police One Met Model transformation and business redesign programme.

Case study about Lincolnshire Police's sector leading integrated mobile technology records management system.

Case study about how Lewes District and Eastbourne Borough Councils have brought their teams together, have reduced expenditure and are developing a more creative, innovative culture.

Case study about Lambeth's integration and standardisation of IT systems.

Case study about Lambeth's integrated leisure and health that encourages healthier lifestyles.

Case study about implementing public roaming wifi via the Kent Public Service Network partnership.

Case study telling how Kent County Council have restructured their Human Resources.

Case study about a collaborative initiative between Kent Local Authorities and the University of Kent to comprehensively tackle the challenges of new accessibility regulations.

Through a combination of place-based ethnography and peer research, we revealed how a large proportion of ESA claimants were completely isolated from any support. A lack of co-ordination between ..

Oxfordshire County Council has developed new Data Stories following a consultation with local data users. Data Stories provide data on a topic as a sequence of interactive infographics. This enab..

Using place-based ethnography, depth-interviews, co-design and stakeholder workshops our research went beyond ‘stated needs’ to reveal the underlying needs and difficulties facing parents and c..

Healthy Suffolk is home to our JSNA, and also a hub for the Health & Well Being Board. . From its initial launch we have constantly striven to increase engagement, utilising new technology, n..

This project has achieved real impact by engaging decision makers and practitioners through innovative presentation of local area research to co-produce an All-Age Autism strategy.

The volume of recorded anti-social behaviour (ASB) has been slowly decreasing over the last three years. However, the number of ASBRAC (Anti-Social Behaviour Risk Assessment Conference) cases has..

Manchester City Council has been tracking 5,000 families over the past 6 years to understand, inform and evidence the delivery of the National Troubled Families programme. The evidence produced i..

Working on a not-for-profit basis, the association for public service excellence (APSE) is dedicated to promoting excellence in the delivery of front line services to local communities around the..

The survey found that most researchers were located in corporate teams,  and performance indicators and other forms of quantitative methods were the most frequently used methods of obtaining data..