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  • Chatbots for channel shift: WasteBot
    Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • GOV.UK Notify for council tax reminders
    Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Online forms and automation in council tax
    Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Self-service delivers channel shift in revenues
    These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Suffolk Council Digital Transformation
    Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
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