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  • Local Government Chief Executives' Development Framework: the foundations (LGA-SOLACE)
    The framework, alongside our new Local Government Chief Executives’ Development Hub, has been developed by the Local Government Association and Solace through extensive engagement with current...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • CIPD Competence and competency frameworks - factsheet
    Competency frameworks, when done well, can increase clarity around performance expectations and establish a clear link between individual and organisational performance. When developing and...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: HR restructuring (LGA)
    The ability to manage changes to roles and/or to council structures that result in impacts to people. What is HR restructuring? The ability to manage changes to roles and / or to council...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Procurement and Commissioning (LGA)
    The ability to plan for, procure and manage contracts for the delivery of goods and/or services, and to use data insights to shape markets where needed. What is procurement and...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Digital and Technology (LGA)
    The process of designing, developing, configuring and using technology to support council outcomes. What is Digital and Technology? Digital and Technology...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Business Analysis (LGA)
    Enables councils to understand their current state, to design changes and to make data-led decisions that work towards the achievement of desired outcomes. What is business analysis?   ...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Service Design (LGA)
    An approach to designing services that improves the experience of the people using them.  What is service design? Service design is an approach to designing services that improves the experience...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Data Intelligence (LGA)
    Data needs to be used effectively to inform and prioritise transformation activity, to track progress and to provide service, customer and organisational insights that drive and enable...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Finance (LGA)
    Finance for transformation includes setting project and programme budgets, monitoring spend, and applying commercial acumen to the assessment of transformation initiatives. What is finance for...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Change Management (LGA)
    Change management is the ability to lead and manage change initiatives to drive organisational outcomes and benefits. What is Change Management? Change management is the ability to lead and...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Governance and Control (LGA)
    Governance and Control is the ability to manage transformation activities in a structured way that enables accountability, transparency, manages risks effectively and creates the conditions for...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • Transformation capabilities: Leadership and Management (LGA)
    Transformational leadership is the ability to inspire and motivate employees and stakeholders to create the conditions for successful transformation.  Transformational leaders create the...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Guide
    0
  • LGA Transformation Capacity Framework
    The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Tool
    0
  • Gloucestershire transforms access to archives
    A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Self-service taxi licensing in Calderdale
    Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Chatbots for channel shift: WasteBot
    Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • GOV.UK Notify for council tax reminders
    Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Online forms and automation in council tax
    Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Self-service delivers channel shift in revenues
    These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
  • Suffolk Council Digital Transformation
    Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
    Resource |
    By:  thumbnail Guy Head |
    Last updated:  04 Mar 2024 |
    Type:  Case study
    0
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