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Resources - Transformation and Innovation Exchange
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transformation (111)
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Ni ddaethwyd o hyd i unrhyw cofnodion
Best value standards and intervention - a statutory guide for best value authorities
This consultation seeks views on statutory guidance for local authorities, including combined authorities and combined county authorities, in England on the Best Value Duty. It is issued to local...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Report
0
1
Local government finance capacity and capability study - Local Partnerships
As part of our sector support programme funded by the Department of Levelling Up, Housing and Communities (DLUHC), we commissioned Local Partnerships to undertake research into capacity and...
Resource
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Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
SPACES Model: The Framework for Defining Your Community’s Business Value
How do you calculate the ROI of community? And where should community live in a business? These are questions community teams deal with every day. Businesses have been building...
Resource
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Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Tool
0
0
The NLI SCARF Assessment | Neuro Leadership Institute
The assessment will give you a better understanding of your relative sensitivity towards different types of social drivers in each domain of SCARF®. Knowing your strongest SCARF drivers can...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Tool
0
0
The Prosci ADKAR Model | Prosci
Organizational change requires individual change The Prosci ADKAR® Model is one of the two foundational models of the Prosci Methodology, in addition to the PCT Model. The word “ADKAR”...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Lewin's Change Management Model - MIND Tools
Change is a common thread that runs through all businesses regardless of size, industry and age. The world changes fast and organizations must change quickly, too. Organizations that handle change...
Resource
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Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Kübler-Ross Change Curve – EKR Foundation
In 1969, Dr. Elisabeth Kübler-Ross wrote about the “5 Stages of Death” also known as the “5 Stages of Grief” , “5 Stages of Loss®” , or just “The 5 Stages.” She identified these stages as...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
The 8-Step Process for Leading Change | Dr. John Kotter
Over four decades, Dr. Kotter observed countless leaders and organizations as they were trying to transform or execute their strategies. He identified and extracted the common success factors and...
Resource
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Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Burke-Litwin: Understanding Drivers for Change
There are many reasons that change occurs in organisations. Building on the Burke-Litwin model of organisational change and performance, this article will help you identify different drivers of...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
LGA Workforce planning hub
The apprenticeship levy has highlighted the lack of good workforce planning across councils. There is a need for Human Resources (HR) to better inform service planning (transformation) in the short...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Tool
0
0
LGA Workforce capacity hub
Resources that help local government employers with workforce staffing and management practices, which support their corporate objectives. Local authorities face increasing pressures on their...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Tool
0
0
LGA Behaviour Change Leads Group - network/hub
Across the country, behavioural insights have been used across public services to generate low-cost interventions to improve service outcomes. The approach is based on the idea that interventions...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Other
0
0
LGA Comms Hub – communications support
It has never been more important for councils to communicate effectively with residents, media, partners and employees. Whether it’s to encourage greater self-service or to promote understanding...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Tool
0
0
7 Lenses of Transformation Guidance
The 7 Lenses provide a practical guide for understanding complex transformations. They are the result of extensive collaboration between colleagues from across government who have first hand...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Agile delivery Deciding on priorities
There’s always a long list of things you could work on when developing a product or service. But you’ll usually have a limited amount of time, materials or skills available. Prioritising what you...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Project and programme management (Local Partnerships)
Effective programme management is essential to the delivery of transformation programmes- which will themselves include major projects and change programmes. The need for councils to undertake...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Local Government Chief Executives' Development Framework: the foundations (LGA-SOLACE)
The framework, alongside our new Local Government Chief Executives’ Development Hub, has been developed by the Local Government Association and Solace through extensive engagement with current...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
CIPD Competence and competency frameworks - factsheet
Competency frameworks, when done well, can increase clarity around performance expectations and establish a clear link between individual and organisational performance. When developing and...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: HR restructuring (LGA)
The ability to manage changes to roles and/or to council structures that result in impacts to people. What is HR restructuring? The ability to manage changes to roles and / or to council...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Procurement and Commissioning (LGA)
The ability to plan for, procure and manage contracts for the delivery of goods and/or services, and to use data insights to shape markets where needed. What is procurement and...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Digital and Technology (LGA)
The process of designing, developing, configuring and using technology to support council outcomes. What is Digital and Technology? Digital and Technology...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Business Analysis (LGA)
Enables councils to understand their current state, to design changes and to make data-led decisions that work towards the achievement of desired outcomes. What is business analysis? ...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Service Design (LGA)
An approach to designing services that improves the experience of the people using them. What is service design? Service design is an approach to designing services that improves the experience...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Data Intelligence (LGA)
Data needs to be used effectively to inform and prioritise transformation activity, to track progress and to provide service, customer and organisational insights that drive and enable...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Finance (LGA)
Finance for transformation includes setting project and programme budgets, monitoring spend, and applying commercial acumen to the assessment of transformation initiatives. What is finance for...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Change Management (LGA)
Change management is the ability to lead and manage change initiatives to drive organisational outcomes and benefits. What is Change Management? Change management is the ability to lead and...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Governance and Control (LGA)
Governance and Control is the ability to manage transformation activities in a structured way that enables accountability, transparency, manages risks effectively and creates the conditions for...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Transformation capabilities: Leadership and Management (LGA)
Transformational leadership is the ability to inspire and motivate employees and stakeholders to create the conditions for successful transformation. Transformational leaders create the...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
LGA Transformation Capacity Framework
The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Tool
0
0
Gloucestershire transforms access to archives
A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Transformation network roundtable: Learnings and opportunities from hybrid working
Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Engaging residents in new ways with 'We Walworth' – Southwark Council
Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders,...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
How Hull is using tech to help children experiencing a change of social worker
Hull City Council has taken a dynamic approach to use digital technology to increase learning and improve service provision for children and young people.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
London Bi-Borough: digital disruption and transformation in SEND services
The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Surrey County Council: Actively directing support to those who need it most
Surrey County Council has been utilising the strength of the voluntary, community and faith sector to reach those communities that are most in need of extra support.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Ashfield District Council: The Decision-Making Accountability (DMA) review
A big challenge facing Ashfield District Council was prioritising key projects and change, one of which included focusing on the strategic direction of the council and ensuring that the right...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Guide
0
0
Nottingham City Council: Create the right environment and support staff
Following a non-statutory review, Nottingham City Council has embarked on significant improvement and transformation plans, with the appointment of an improvement and assurance board, but Director...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Strategic recruitment: Dorset Council’s innovative approach to increasing recruitment reach and effectiveness
Dorset Council has begun a transformation of our recruitment. Our aim was to improve candidate connections, foster inclusivity, embrace technology and use data-driven decision making. This...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Bath and North East Somerset Council: Digital Transformation - supporting hospital discharge through a shared referral management system, a partnership between acute care and community services
A digital solution designed to assist a two-way conversation between hospital staff and patients to assist discharge. A simple online referral form helps patients put in place the support they...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
LGA Transformation Case Studies
Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Introduction to Digital Transformation course
Significant content - 18 hours to complete. Includes: overview of Digi transformation, tech trends (computing and visual, connectivity, AI) and the product life cycle - split over 5 modules....
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Training
0
0
Transformation Toolkit - Getting Started
This document provides a starting point for transformaiton programmes. It asks useful questions and allows users to input responses and build their thoughts. It is also a bit of a demo...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Tool
0
0
The Digital Transformation Toolkit (Blog)
Looks at defining different tech options for digital transformaiton. Provides an overview of each area and is fairly brief.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Blog
0
0
Insights Digital Transformation Toolkit
Guide - People centred transformaiton in care settings Business case workbook - helping establish the case for change. Provides questions and answer boxes for areas that projects should be...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Tool
0
0
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