Jason Williams Il y a 11 années Have had a considerable amount of sales calls and demo recently for report it type functions where Open311 wasnt an out of the box option but a Can do. For me we have to be using a full integration to our CRM as you say to ensure we make efficiency savings. Once the third party suppliers cotton on to that then perhaps they will have a much more rounded product to demo. The flip side is that suppliers of CRM need to understand that this should be an out of box connector and not an add on. We need to as a public sector insist that this type of "tech" comes as standard with every product. 0 Répondre en tant que ... Annuler
Phil Rumens Il y a 11 années Exactly. Not just this but every product should conform to open standards. 0 Répondre en tant que ... Annuler
Jason Williams Il y a 11 années Agree, for me this is the area where localgov digital can perhaps raise the awareness and perhaps get some changes. I have a dream that one day I can connect system a to system b without 6 months of work!! or even better extract and display system a with data from system b in a format thats useful to our customers. Crazy talk I know. 0 Répondre en tant que ... Annuler
Glen Ocsko Il y a 11 années The integration (or lack thereof) with our CRM system was a reason I was given why we don't use or promote FMS and instead are investing in evolving and developing our own local solution. I'm sure we're not alone in this and others too are spending time and money creating comparable solutions of their own. Open311 almost seems too good to be true - where is the catch? 0 Répondre en tant que ... Annuler
Phil Rumens Il y a 11 années It's not too good to be true, it's just a set of standards for connecting stuff, you still need to either create the web service yourself or buy it in. FMS is good, but as far as I know, even with Open 311 intergration it still doesn't offer a full end-to-end service, it just raises a case in the CRM. It also doesn't make use of mapping layers councils might hold. Glen, what's your CRM, if you don't mind me asking? 0 Répondre en tant que ... Annuler