Colin Stenning Il y a 11 années Good post Phil, I'll be interested to see how your two site approach develops. As a resident I think I'd prefer to visit one site both for information and transacting online. In most cases the two are closely entwined. Information is often needed to ensure that a transaction is carried out correctly first time, rather than being made in error and resulting in avoidable contact. It'll be interesting to see how you manage the interaction between information and digital services and if the split helps or hinders local residents.. 0 Répondre en tant que ... Annuler
Former Member Il y a 11 années Is the split between the two sites going to be similar to the main Gov.uk site and the 'Inside Government' departmental sites? It certainly makes sense seperate out the content about the council and its services, from the content where you actually access the service. 0 Répondre en tant que ... Annuler
Phil Rumens Il y a 11 années Colin, I think you've highlighted the biggest risk that this might make information or services harder to find. They key is to make sure they're related to each other and having central content management will help with this. I'll be keen to get feedback from you (and everyone else) along the way, as we release new developments. Robin, at the moment we're looking at using the LGSL mapped to the LGIL, which has been done on the ESD Toolkit , to define which sites the services and information appear. Interaction Type 0 "Applications for service" and 8 "Providing information" seem to cover these well, plus Type 4 gives a good indication of what we need to integrate with our payment engine. 0 Répondre en tant que ... Annuler
Michael MacAuley Il y a 11 années Nice post Phil The services/comms split becomes more relevant week by week. Web started in the IT dept. and moved to the Comms dept. Is it time and is it constructive to separate out the service delivery web services from the Comms dept? Where should it sit in an organisation delivering services that are digital by default? Mike 0 Répondre en tant que ... Annuler