Entries with tag complaints handling .

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wrote a new blog post
13 Nov 2017 - 18:59
Always keen to take ideas from the world of commerce and business and apply them to local government I was interested to experience how a modern high tech company deals with customer complaints. The first step is don't deal direct. Your complaint isn't with us it's with your provider. There is an obvious parallel here with adult social services. Your complaint about your home help... See more
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