Entries with tag customer focused .

thumbnail
Blair McPherson
wrote a new blog post
14 Jul 2017 - 11:02

null "It's easier if you go backwards"

    A recent hospital out patient visit with my 88 year old mother in law raised questions about my driving skills and the design of the new hospital wheel chairs. It also made me question whether the hospital wheel chair is a metaphor for modern health and social care,  not intended to be used this way, evidence of the influence of the private sector mor efficient but not... See more
null 0
null 0 Comments
null 1573 Views
thumbnail
Blair McPherson
wrote a new blog post
12 Jul 2014 - 13:04

null It's not the consumers' job to know what they want

Despite the opposition of doctors and nurses the NHS reforms are going ahead. The criticisms of teachers in relation to Academies, Free schools and changes to the exam system are ignored. Senior civil servants resign and staff are demoralised as their views are not sort on the reform of the service. It would appear that we have decided that the professionals don’t know best. In fact we seem... See more
null 0
null 0 Comments
null 1251 Views
thumbnail
Blair McPherson
wrote a new blog post
12 Jul 2014 - 13:11

null Why do you keep banging on about Equality and Diversity?

We live in a modern world so I was not surprised to be contacted by a student through Face Book. She was doing a presentation and referring to an article I had written on Equality and Diversity in Health and Social Care. She asked if I could tell her what my motivation was for writing the piece. This is what I said in reply. I wanted to say that Equality and Diversity is not an optional... See more
null 0
null 0 Comments
null 1354 Views