No it's not a proper word it's one of those words that management gurus come up with and chief executives latch on to . It's a way of making the same old things sound new or different. In this case we are talking about an organisation being customer focused or putting the customer at the centre of the business. Customercentricity is an example of corporate speak, which so often...
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Your blogs - Blair McPherson
Blair
McPherson
Entries with tag management jargon .
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18 Apr 2017 - 16:38
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