Entries with tag customer focus .

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Blair McPherson
wrote a new blog post
21 Feb 2017 - 16:09

null The Italian way

The thing about the Italian way is there is no Italian way. It's an Italian thing to be different to go your own way. This means there is no model or way of doing things that can be copied in the hope of emulating success. Which explains why management consultants have focused on the Japanese way, the German way or how successful organisations do it in the USA. Japanese team work, German... See more
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Blair McPherson
wrote a new blog post
18 Aug 2015 - 09:26

null The last 30 years as seen through the eyes of a public professional

  This could be the story of an local government professional, a librarian, a housing officer, a policy officer ,a finance officer, a personnel officer or an admin officer.   Tim trained as a social worker in the 80s. He went on marches in support of the miners. You wouldn't catch Tim selling the Socialist Worker in town on a Saturday. He wasn't that type of radical social... See more
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