Hi I have recently been appointed to Northumberland National Park Authority with the task of internalising the DC Service. It has historically been undertaken by Northumberland County Council. A major job that needs to be done quickly is to write a document setting out how to set up a computerised system for processing planning applications. The Authority intends to do this in house using a Customer Relationship Management package coupled with a GIS. Someone somewhere must have done this already – can anyone provide any help? I feel as though I’m trying to re-invent the wheel. Regards, Lucy Butler
