Like many others we're trying to improve our pre-application processes. One of the pieces in the jigsaw is a timeline. I've seen (and found very useful) the timeline used post-application by Reading in their PAS "Major Applications" case study. I appreciate that there isn't a BVPI pressure and there must necessarily be a wide variety of outcomes prior to application. At the same time, it must be useful to have a generic timeline just to give an outline structure and manage everyones' expectations. Does anyone have anything they're willing to share ? Rich
