The law is set out in the GDPO Article 8 and there is advice in DOE Circular 15/92. Neighbours are not statutory consultees - they are merely notified of an application. There is no statutory requirement to advise them of the decision, but it does seem to be good customer service. My suggestion would be to do what PINS do -ask them to say if they want to be told of the decision and whether email is available to them. If your software would allow it, an email of the decision would be cheap to handle and a bit more customer focussed than "look it up on the web". What proportion of your neighbours have access to the web? It would be cold comfort to be told "it'll be on the web" if you don't have access to it! Our applications software is pretty poor at handling neighbours details, so there isnt much scope to capture preference for us, but not all software is the same. HTH
