Has any LPA considered introducing the Vanguard method of systems thinking in terms of the processes surrounding planning applications as part of a service review and improvements to customer service? We have met with Vanguard consultants and are in the process of exploring whether their methods would actually work. It would be interesting to get the views from other LPAs who have undertaken a similar exercise including those who have successfully implemented it, and those who decided not to, and for what reasons.
