'Big 5' Local Planning Authority survey - Public forum - Planning Advisory Service (PAS)

The Environment Agency have asked if I can disseminate this via relevant networks so here goes:

‘Big 5’ Local Planning Authority survey

To date the five major statutory agencies – Environment Agency, Natural England, English Heritage, Health & Safety Executive and Highways Agency - have separately sought customer feedback from Local Planning Authorities (LPAs). This year we are trialling a joint approach, to reduce ‘survey fatigue’ and generate cost and time savings for the agencies.

Understanding the views of our customers is very important. Surveys are a useful way for us to gain a better insight into LPA needs and expectations, and to understand what we are doing right and what / where we could do better.

Harris Interactive will deliver the project. They will be conducting telephone surveys with a randomised selection of LPAs during the second half of October and early November. In advance of this, DCLG’s Chief Planner Steve Quartermain will be writing to all LPAs alerting them to the survey. The work will be complete by January. The outcomes will be used to help improve our customer service to LPAs. If the pilot works successfully we will consider repeating the process in the future.