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Blog
MBA= Must Be Avioded
You won’t read this article in the professional journals. You won’t find this article in the quality news papers not whilst they run full page adverts and pull out supplements for MBAs. If you...
Gan: 
Blair McPherson
Diweddarwyd ddiwethaf:  14 Chwef 2013
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Blog
From Twitter gritter to tweets about streets...
The recent inclement weather has again given councils the opportunity to test how effective Twitter hashtags can be in communicating with residents; providing timely, easy-to-keep-track-of...
Gan: 
Knowledge Hub Team
Diweddarwyd ddiwethaf:  13 Chwef 2013
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Blog
Meat pies and tax aviodance it's just business
Some people say if the private sector paid their full tax liability the public sector wouldn’t have to make spending cuts. Some people say what did you think was in those pies at that price? Some...
Gan: 
Blair McPherson
Diweddarwyd ddiwethaf:  12 Chwef 2013
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Blog
Take it in turns leadership
The latest idea on leadership from the management gurus is 'take it in turns' leadership. Recognising that the heroic style of leadership – where an individual by sheer force of personality...
Gan: 
Blair McPherson
Diweddarwyd ddiwethaf:  11 Chwef 2013
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Blog
Equality and the public sector
Can we still afford equality? The government doesn't think so. It certainly thinks we can't afford the Equality and Human Rights Commission – that's why they cut its budget from £70m to £17m and...
Gan: 
Blair McPherson
Diweddarwyd ddiwethaf:  08 Chwef 2013
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Blog
Customer care B*****d style
The best selling management books, the management gurus who write them and the management consultants who quote from them all agree. Successful businesses treat their customers right. It makes...
Gan: 
Blair McPherson
Diweddarwyd ddiwethaf:  07 Chwef 2013
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Blog
Customer care Gangnam style
It’s everywhere and every ones doing it, it’s an internet sensation, it’s simply to do easy to copy and everyone is talking about it. It’s customer care gangnam style Any organisation can do...
Gan: 
Blair McPherson
Diweddarwyd ddiwethaf:  06 Chwef 2013
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Blog
Customer care New York style
Customer care New York style They say New York taxi drivers are the rudest in the world but customer care New York style is best illustrated by their breakfast dinners/experience. I've been...
Gan: 
Blair McPherson
Diweddarwyd ddiwethaf:  05 Chwef 2013
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