Monmouthshire County Council provides an overview of their chatbot Monty. Although this is written for customers of Monmouthshire, it also provides other councils with a case study and example of how they can incorporate chatbots into customer services to improve them.  

Link: Monty's homepage 

Contents include: 

• An overview of Monty  

• A demonstration video  

• How to use Monty on Monmouthshire’s site  

• How to use Monty on Facebook