Swansea Council’s digital strategy for 2023 – 2028. This plan focuses on delivering people-centric digital customer service.  

Link: Swansea's digital strategy 2023 - 2028 

Content includes: -  

Introduction  

• Digital goals  

• Guiding principles  

• Key desired outcomes 

Why we need a digital strategy  

• External context 

• Internal context  

• Our vision for a digital Swansea 

Strategy goals  

• Excellent customer service  

• People focused digital  

• Resilient digital infrastructure  

• Accessible data that support communities and council performance 

• Digitally skilled and confident workplace and communities  

• A digitally connected city and country