A guide to help healthcare providers, commissioners, and designers ensure that services delivered digitally are as inclusive as possible, meeting the needs of all sections of the population.

Link: https://digital.nhs.uk/about-nhs-digital/corporate-information-and-documents/digital-inclusion

The guide is intended to help with understanding:

• What we mean by digital inclusion
• Who is likely to be digitally excluded and the barriers they may face
• Why digital inclusion matters in health and care
• The benefits of supporting people to get online
• Practical steps you can take to support digital inclusion locally
• The tools you can use to commission, provide and evaluate digital inclusion support
• Resources for developing digital skills of health and care staff, carers and patients

It should be relevant to:

• Commissioners of health and care services, including clinical commissioning groups – so they can take into account the needs of local populations who may be digitally excluded
• Integrated care systems – so they can ensure digital inclusion is central to the design of future services
• Providers of health and care services – so they can ensure services delivered digitally are as inclusive as possible
• Local authorities and voluntary organisations – so they can make the most of partnerships with the health and care sector to improve digital inclusion
• Designers of digital health services – so they can take into account the needs of those who might be digitally excluded, and design inclusive and accessible services