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LGA Transformation Capacity Framework
The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
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Resource
Gloucestershire transforms access to archives
A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0