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Clirio'r cyfan

Ni ddaethwyd o hyd i unrhyw cofnodion

Rhestrau chwilio DDL
Resource
Public Sector Transformation Academy: Commissioning Academy
The Commissioning Academy is designed to give you the tools, techniques and confidence to approach the most challenging issues facing communities in a collaborative, creative and evidence-driven...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Training
0
Resource
LGA Commissioning Hub
A list of commissioning resources for transformation
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
ITIL - IT Service Management Methodology
ITIL is a globally recognised best practice methodology for IT service management that is used all over the world by leading organisations. ITIL ensures that their IT services are aligned...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
The TOGAF Standard
The TOGAF Standard, 10th Edition makes adoption of best practices easier. It will show you where to find enduring and universal concepts and proven best practice and it will also...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Business analyst – Government Digital and Data Profession Capability Framework
Find out what a business analyst in government does and the skills you need to do the job at each level.
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
LGA Design in the public sector programme hub
Delivered in partnership between the LGA and Design Council, the Design in Public Sector programme (DIPS) equips councils with design skills and methods to apply to their toughest local climate...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Government Design Principles
The UK government's design principles and examples of how they've been used. Service design starts with identifying user needs. If you don’t know what the user needs are, you won’t build the right...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Service Design 101
Service design improves the experiences of both the user and employee by designing, aligning, and optimizing an organization’s operations to better support customer journeys. Traditional economics...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Data Standards Authority
The Data Standards Authority was established in April 2020 as a multi-disciplinary team drawn from a variety of data-related backgrounds in technology, strategy and policy. Working with experts...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Data Skills Framework
The Data Skills Framework breaks down the skills required by different people in an organisation that works with data. It illustrates how technical data skills must be balanced with skills to...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Data Ethics Framework
The Data Ethics Framework is a set of principles to guide the design of appropriate data use in the public sector. It is aimed at anyone working with data in the public sector, including: data...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
LGA Better Use of Data Hub
The use of data plays an increasing role in designing, delivering and transforming public services to improve outcomes and drive efficiencies within current financial constraints. More data than...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
Best value standards and intervention - a statutory guide for best value authorities
This consultation seeks views on statutory guidance for local authorities, including combined authorities and combined county authorities, in England on the Best Value Duty. It is issued to local...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Report
1
Resource
Local government finance capacity and capability study - Local Partnerships
As part of our sector support programme funded by the Department of Levelling Up, Housing and Communities (DLUHC), we commissioned Local Partnerships to undertake research into capacity and...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
SPACES Model: The Framework for Defining Your Community’s Business Value
How do you calculate the ROI of community? And where should community live in a business? These are questions community teams deal with every day. Businesses have been building...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
The NLI SCARF Assessment | Neuro Leadership Institute
The assessment will give you a better understanding of your relative sensitivity towards different types of social drivers in each domain of SCARF®. Knowing your strongest SCARF drivers can...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
The Prosci ADKAR Model | Prosci
Organizational change requires individual change The Prosci ADKAR® Model is one of the two foundational models of the Prosci Methodology, in addition to the PCT Model. The word “ADKAR”...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Lewin's Change Management Model - MIND Tools
Change is a common thread that runs through all businesses regardless of size, industry and age. The world changes fast and organizations must change quickly, too. Organizations that handle change...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Kübler-Ross Change Curve – EKR Foundation
In 1969, Dr. Elisabeth Kübler-Ross wrote about the “5 Stages of Death” also known as the “5 Stages of Grief” , “5 Stages of Loss®” , or just “The 5 Stages.” She identified these stages as...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
The 8-Step Process for Leading Change | Dr. John Kotter
Over four decades, Dr. Kotter observed countless leaders and organizations as they were trying to transform or execute their strategies. He identified and extracted the common success factors and...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Burke-Litwin: Understanding Drivers for Change
There are many reasons that change occurs in organisations. Building on the Burke-Litwin model of organisational change and performance, this article will help you identify different drivers of...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
LGA Workforce planning hub
The apprenticeship levy has highlighted the lack of good workforce planning across councils. There is a need for Human Resources (HR) to better inform service planning (transformation) in the short...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
1
Resource
LGA Workforce capacity hub
Resources that help local government employers with workforce staffing and management practices, which support their corporate objectives. Local authorities face increasing pressures on their...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
LGA Behaviour Change Leads Group - network/hub
Across the country, behavioural insights have been used across public services to generate low-cost interventions to improve service outcomes. The approach is based on the idea that interventions...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Other
0
Resource
LGA Comms Hub – communications support
It has never been more important for councils to communicate effectively with residents, media, partners and employees. Whether it’s to encourage greater self-service or to promote understanding...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
7 Lenses of Transformation Guidance
The 7 Lenses provide a practical guide for understanding complex transformations. They are the result of extensive collaboration between colleagues from across government who have first hand...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Agile delivery Deciding on priorities
There’s always a long list of things you could work on when developing a product or service. But you’ll usually have a limited amount of time, materials or skills available. Prioritising what you...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Project and programme management (Local Partnerships)
Effective programme management is essential to the delivery of transformation programmes- which will themselves include major projects and change programmes. The need for councils to undertake...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Local Government Chief Executives' Development Framework: the foundations (LGA-SOLACE)
The framework, alongside our new Local Government Chief Executives’ Development Hub, has been developed by the Local Government Association and Solace through extensive engagement with current...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
CIPD Competence and competency frameworks - factsheet
Competency frameworks, when done well, can increase clarity around performance expectations and establish a clear link between individual and organisational performance. When developing and...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: HR restructuring (LGA)
The ability to manage changes to roles and/or to council structures that result in impacts to people. What is HR restructuring? The ability to manage changes to roles and / or to council...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Procurement and Commissioning (LGA)
The ability to plan for, procure and manage contracts for the delivery of goods and/or services, and to use data insights to shape markets where needed. What is procurement and...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Digital and Technology (LGA)
The process of designing, developing, configuring and using technology to support council outcomes. What is Digital and Technology? Digital and Technology...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Business Analysis (LGA)
Enables councils to understand their current state, to design changes and to make data-led decisions that work towards the achievement of desired outcomes. What is business analysis?   ...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Service Design (LGA)
An approach to designing services that improves the experience of the people using them.  What is service design? Service design is an approach to designing services that improves the experience...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Data Intelligence (LGA)
Data needs to be used effectively to inform and prioritise transformation activity, to track progress and to provide service, customer and organisational insights that drive and enable...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Finance (LGA)
Finance for transformation includes setting project and programme budgets, monitoring spend, and applying commercial acumen to the assessment of transformation initiatives. What is finance for...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Change Management (LGA)
Change management is the ability to lead and manage change initiatives to drive organisational outcomes and benefits. What is Change Management? Change management is the ability to lead and...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Governance and Control (LGA)
Governance and Control is the ability to manage transformation activities in a structured way that enables accountability, transparency, manages risks effectively and creates the conditions for...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
Transformation capabilities: Leadership and Management (LGA)
Transformational leadership is the ability to inspire and motivate employees and stakeholders to create the conditions for successful transformation.  Transformational leaders create the...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Guide
0
Resource
LGA Transformation Capacity Framework
The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Tool
0
Resource
Gloucestershire transforms access to archives
A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Transformation network roundtable: Learnings and opportunities from hybrid working
Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0
Resource
Engaging residents in new ways with 'We Walworth' – Southwark Council
Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders,...
Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf:  04 Maw 2024
Math:  Case study
0