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Blogue
Don't "unnecessarily" annoy the customer
The man who said customer care didn’t matter has had a change of heart. That is if you count a typically dismissive response to a customer survey and a sop to share holders concerns as a change...
Par: 
Blair McPherson
Dernière mise à jour:  08 oct. 2013
0
Blogue
Gagging for it
The use of gagging clauses in the public sector goes against everything it stands for  There are a lot of unhappy people in the public sector. A lot of managers are doing things they...
Par: 
Blair McPherson
Dernière mise à jour:  04 oct. 2013
0
Blogue
A warm welcome in Wiltshire
It’s not often you go to place and feel a sense of wellbeing and community spirit the moment you enter the building, but that is exactly how I felt a couple of weeks ago when I was privileged...
Par: 
Liz Copeland
Dernière mise à jour:  02 oct. 2013
0
Blogue
Stricly come Whitehall
New report out by Open University on relationship between politicians and senior public sector managers makes comparison with ice dancing duo, a delicate mutually dependant partnership and...
Par: 
Blair McPherson
Dernière mise à jour:  04 oct. 2013
0