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Resources - Transformation and Innovation Exchange
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Case study (163)
Other (63)
Guide (102)
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human resources (28)
organisational culture (27)
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adult social care (22)
online (22)
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LGA Behaviour Change Leads Group - network/hub
Across the country, behavioural insights have been used across public services to generate low-cost interventions to improve service outcomes. The approach is based on the idea that interventions...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Other
0
0
LGA Comms Hub – communications support
It has never been more important for councils to communicate effectively with residents, media, partners and employees. Whether it’s to encourage greater self-service or to promote understanding...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Tool
0
0
7 Lenses of Transformation Guidance
The 7 Lenses provide a practical guide for understanding complex transformations. They are the result of extensive collaboration between colleagues from across government who have first hand...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Agile delivery Deciding on priorities
There’s always a long list of things you could work on when developing a product or service. But you’ll usually have a limited amount of time, materials or skills available. Prioritising what you...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Project and programme management (Local Partnerships)
Effective programme management is essential to the delivery of transformation programmes- which will themselves include major projects and change programmes. The need for councils to undertake...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Local Government Chief Executives' Development Framework: the foundations (LGA-SOLACE)
The framework, alongside our new Local Government Chief Executives’ Development Hub, has been developed by the Local Government Association and Solace through extensive engagement with current...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
CIPD Competence and competency frameworks - factsheet
Competency frameworks, when done well, can increase clarity around performance expectations and establish a clear link between individual and organisational performance. When developing and...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: HR restructuring (LGA)
The ability to manage changes to roles and/or to council structures that result in impacts to people. What is HR restructuring? The ability to manage changes to roles and / or to council...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Procurement and Commissioning (LGA)
The ability to plan for, procure and manage contracts for the delivery of goods and/or services, and to use data insights to shape markets where needed. What is procurement and...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Digital and Technology (LGA)
The process of designing, developing, configuring and using technology to support council outcomes. What is Digital and Technology? Digital and Technology...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Business Analysis (LGA)
Enables councils to understand their current state, to design changes and to make data-led decisions that work towards the achievement of desired outcomes. What is business analysis? ...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Service Design (LGA)
An approach to designing services that improves the experience of the people using them. What is service design? Service design is an approach to designing services that improves the experience...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Data Intelligence (LGA)
Data needs to be used effectively to inform and prioritise transformation activity, to track progress and to provide service, customer and organisational insights that drive and enable...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Finance (LGA)
Finance for transformation includes setting project and programme budgets, monitoring spend, and applying commercial acumen to the assessment of transformation initiatives. What is finance for...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Change Management (LGA)
Change management is the ability to lead and manage change initiatives to drive organisational outcomes and benefits. What is Change Management? Change management is the ability to lead and...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Governance and Control (LGA)
Governance and Control is the ability to manage transformation activities in a structured way that enables accountability, transparency, manages risks effectively and creates the conditions for...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Transformation capabilities: Leadership and Management (LGA)
Transformational leadership is the ability to inspire and motivate employees and stakeholders to create the conditions for successful transformation. Transformational leaders create the...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
LGA Transformation Capacity Framework
The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Tool
0
0
Gloucestershire transforms access to archives
A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Transformation network roundtable: Learnings and opportunities from hybrid working
Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Engaging residents in new ways with 'We Walworth' – Southwark Council
Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders,...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
How Hull is using tech to help children experiencing a change of social worker
Hull City Council has taken a dynamic approach to use digital technology to increase learning and improve service provision for children and young people.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
London Bi-Borough: digital disruption and transformation in SEND services
The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Surrey County Council: Actively directing support to those who need it most
Surrey County Council has been utilising the strength of the voluntary, community and faith sector to reach those communities that are most in need of extra support.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Ashfield District Council: The Decision-Making Accountability (DMA) review
A big challenge facing Ashfield District Council was prioritising key projects and change, one of which included focusing on the strategic direction of the council and ensuring that the right...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
Nottingham City Council: Create the right environment and support staff
Following a non-statutory review, Nottingham City Council has embarked on significant improvement and transformation plans, with the appointment of an improvement and assurance board, but Director...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Strategic recruitment: Dorset Council’s innovative approach to increasing recruitment reach and effectiveness
Dorset Council has begun a transformation of our recruitment. Our aim was to improve candidate connections, foster inclusivity, embrace technology and use data-driven decision making. This...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
3
1
Bath and North East Somerset Council: Digital Transformation - supporting hospital discharge through a shared referral management system, a partnership between acute care and community services
A digital solution designed to assist a two-way conversation between hospital staff and patients to assist discharge. A simple online referral form helps patients put in place the support they...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
LGA Transformation Case Studies
Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Introduction to Digital Transformation course
Significant content - 18 hours to complete. Includes: overview of Digi transformation, tech trends (computing and visual, connectivity, AI) and the product life cycle - split over 5 modules....
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Training
0
0
Transformation Toolkit - Getting Started
This document provides a starting point for transformaiton programmes. It asks useful questions and allows users to input responses and build their thoughts. It is also a bit of a demo...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Tool
0
0
The Digital Transformation Toolkit (Blog)
Looks at defining different tech options for digital transformaiton. Provides an overview of each area and is fairly brief.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Blog
0
0
Insights Digital Transformation Toolkit
Guide - People centred transformaiton in care settings Business case workbook - helping establish the case for change. Provides questions and answer boxes for areas that projects should be...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Tool
0
0
Open University Hybrid working and digital transformation toolkit
Free online courses and other resources to help you thrive in an ever-changing digital hybrid world. Focus is very much on hybrid working and the culture / digital change associted. Hours of...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Training
0
0
Digital Transformation Toolkits (£)
Comprehensive set of templates and tools to use with a digital transformation, they appear to cover a lot of areas including providing case studies. Paid for content
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Tool
0
0
Mastering the Digital Maze: Your Guide to Crafting a Winning Digital Strategy
"This guide is designed to help you understand the nuances of creating an effective digital strategy and strategic roadmap, providing valuable insights to overcome potential challenges and...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Guide
0
0
NICE transformation plan
Sets out how NICE is planning to transform - in an externally facing way
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Report
0
0
Service toolkit
Collection of resources to help in the designing and building of services that meet gov standards.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Tool
0
0
Transforming government
Collection of transformations resources - a whole host of information on this webpage including design content, service user mapping, service teams roles and responsibilities. This also...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Training
0
0
CIPFA Transformation: how finance teams are driving local government innovation
Developing new, more effective ways to deliver public services can involve significant transformation of an organisation’s operating model. This report looks at the role of the finance function in...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Report
0
0
SOCITIM Online Digital Training Library
Includes a large range of relevant digital training resources covering the following topics: community insights, PMO, digital start kit, service design, cyber security, system thinking, human...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Training
0
0
NHS Case studies to support our strategy to digitise, connect and transform
These case studies support NHS strategy to digitise, connect and transform health and care.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
Finance transformation: the human perspective - Case Studies
We spoke to leading employers from a range of industries about the experience they have gained while implementing finance transformation programmes. Although the drivers of change and end goals...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
What is Business Transformation?
Article about business transformation that includes five case studies.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Case study
0
0
What is digital transformation in local government?
Article providing overview of digital trasnformation activities in Local Government
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Blog
0
0
Supporting the development of transformative leaders within local government
Recap of DLUHC conference on transformation held in conjunction with AWS, Socitm and other industry professionals. Includes conference resources, reports and guidance.
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Blog
0
0
Public Service Transformation Academy
The Public Service Transformation Academy is a not-for-profit social enterprise, led by RedQuadrant, with partners including NCVO, Browne Jacobson LLP, E3m, TSIP, Nesta, Basis and members of the...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Training
0
0
Guidance to support digital transformation of social care (DHSC)
The What Good Looks Like framework and digital skills framework will support staff, providers and local authorities to benefit from new technology. Includes a number of 'best practice tools'...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
Map and understand a user's whole problem (Government Digital Service)
Guidance on how to process map a service or to understand a user experience across a servive to help redesign and align teams. This also includes some quick wins you might be able to...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
Digital transformation in government (NAO)
NAO Report addressing the barriers to efficieny.
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Report
0
0
Digital transformation – a guide for local government
Short publication that sets out success factors for digital transformation in LG.
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Blog
0
0
Culture change in public sector (Insights)
Article setting out key considerations and challenges involved with achieving culture change in the public sector
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Blog
0
0
Digital transformation in local government (CCS)
A guide to digital transformation for Local Government, including tech procurement templates and information
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
LGA Workforce and HR support
LGA resources to work with councils and their partners to help create a workforce able to respond to major changes within the public sector. Broad selection of resources realting to workforce and...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
Designing services: scoping the transaction (Government Digital Services)
A guide to help service design by scoping out the transaction well at the start of the project. This is part of Design Community's work to ensure government services are designed to meet user...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
Understanding the Views of Residents - LGA Guidance
Read this guidance to see how you can run more effective resident satisfaction, service specific and 'who reads what' surveys and consultations with your communities.
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
Better use of data and open data - LGA e-Learning modules
Free e-Learning modules aimed at helping to inform users on the best practices, sources of knowhow and techniques for local authorities to understand the value of the data they collect, re-use it...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Training
0
0
Decision-making and accountability (DMA) LGA toolkit
The DMA approach is an organisational design tool from the LGA and partners which establishes the number of layers of management that an organisation needs – and the units within it – to achieve...
Resource
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Par:
Guy Head
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Dernière mise à jour:
04 mars 2024
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Type:
Tool
0
0
NHS Secondary use of data governance tool
This tool consists of six steps that help care systems to establish robust data governance for integrated care. These steps can be undertaken sequentially to provide an end-to-end solution, or...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
The 7 Lenses of Transformation Maturity Matrix
A tool for teams to assess the progress of their transformation programme and identify which areas need more attention, developed by the Government Digital Service.
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
Amazon Web Services Public Sector Transformation Essentials: Think big for digital transformation
A fundamental, large-scale change in the way an organization operates is critical to a successful digital transformation. Public service leaders should consider these essential characteristics for...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Other
0
0
Sustainable Procurement – Delivering local economic, social and environmental priorities (LGA)
Sustainable procurement is a process whereby organisations meet their needs for goods, services, works and utilities in a way that achieves value for money on a whole life basis in terms of...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
National Energy Category Strategy for Local Government 2022 – Energising Procurement
This update of the National Energy Category Strategy for Local Government is timely. The 2022 energy crisis, combined with supply chain and geopolitical issues, is putting increased...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
LGA Procurement Website
Landing page full of procurement resources, guidance, tools and all the latest updates
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Other
0
0
A Social Value Toolkit for District Councils (LGA)
Social Value refers to the wider financial and nonfinancial value created by an organisation through its day to day activities in terms of the wellbeing of individuals and communities, social...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
National Procurement Strategy for Local Government in England 2022 (LGA)
The LGA's refreshed National Procurement Strategy for Local Government in England – and accompanying toolkit – have been designed to support local authorities of all types, sizes, up and down...
Resource
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Par:
Guy Head
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Dernière mise à jour:
01 mars 2024
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Type:
Guide
0
0
Data Security and Protection Toolkit
This is a self assessment tool that allows organisations to measure thier performance against the National Data Guidian's 10 data secuity standards.
Resource
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Par:
Roopal Shah
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Dernière mise à jour:
17 janv. 2024
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Type:
Tool
0
0
Guidance to civil servants on use of generative AI
Guidance on generative AI, ChatGPT and Google's Bard
Resource
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Par:
Roopal Shah
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Dernière mise à jour:
17 janv. 2024
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Type:
Guide
0
0
Case studies
Cases studies on using addresses and street data
Resource
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Par:
Roopal Shah
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Dernière mise à jour:
17 janv. 2024
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Type:
Case study
0
0
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