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LGA Transformation Capacity Framework
The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Tool
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Gloucestershire transforms access to archives
A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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