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GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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