Shoosmiths LLP provides a clear and easy-to-understand explanation of consumer rights and AI chatbots. Although this is written more for businesses and marketing purposes, it does provide clear guidance on consumer rights by examining existing legalisation and government guidance. 

Link: Shoosmiths guidance on AI and consumer rights

The resource includes:- 

• AI and consumer law: the pros and cons
• The regulator landscape: keeping pace with the evolution of AI 
• Practical guidance for business