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Odd , unusual and often bizarre behaviour by managers 
  You have heard the story about the famous Rock band who’s manager placed a rider in the band’s contract that they be provided with a a bowl of M & N’s in their dressing room but with no...
By: 
Blair McPherson
Last updated:  17 Mar 2024
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Blog
Naked person on the bus
It’s apparently a surprisingly common occurrence for London Transport. The unusual may not be a surprise even so there is a big difference between identifying the fridge thief and catching the...
By: 
Blair McPherson
Last updated:  12 Mar 2024
0
Blog
The difference between courteous and helpful 
My recent experience of trying to resolve a problem as a customer has made me realise that the people at the other end of the phone don’t understand the difference between courteous and helpful....
By: 
Blair McPherson
Last updated:  07 Mar 2024
0
Blog
Depends how you look at it 
Our financial problems are because we are not competitive and we are not competitive because we are inefficient due to a reluctance to embrace new technology and change working practices. Or our...
By: 
Blair McPherson
Last updated:  07 Mar 2024
0