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How to reduce complaints-don’t record them
A complaint is only a complaint if it is a formal complaint and is only a formal complaint if the word, “ formal”  is used other wise it is not recorded as a complaint because it has been dealt...
By: 
Blair McPherson
Last updated:  28 Mar 2022
0
Blog
Turkeys don’t vote for Christmas 
The latest example of bullish Senior management thinking is from the Chief Executive of P&O who in a Commons hearing said there was no point in consulting  because ,  “ no Union could...
By: 
Blair McPherson
Last updated:  25 Mar 2022
1
Blog
“ So long and thanks for all the fish.” 
The dolphins kept it simple when they left the planet just as it was about to be destroyed to make way for a space super highway. (Hitchhikers’ Guid to the Galaxy).  Keep it simple is good...
By: 
Blair McPherson
Last updated:  23 Mar 2022
0
Blog
Fear,  Favour , Fortune 
It’s the 50 th anniversary of The Godfather probable the most famous and many would say the best film about the mafia. Films and t.v. series set in the world of organised crime are often...
By: 
Blair McPherson
Last updated:  21 Mar 2022
0