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The Surprising Truth about What Community Members Really Want
  What do members want? If you want to start a community (or improve an existing one), you might begin by asking members what they want.    Members will say they want...
By: 
Michael Norton
Last updated:  16 Feb 2012
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Blog
Psst...! Tell Sid...! (And anyone else you know!)
I wrote most of this blog a long time ago, but I've been wanting to update it and republish it for a while, as it feels relevant. If you've read the Knowledge Hub Team new year blog, you'll...
By: 
Liz Copeland
Last updated:  20 Jan 2014
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Blog
CRM & Data Integration: the quest for a single view of the customer
By: 
Shelley Heckman
Last updated:  15 Feb 2012
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Blog
Happy Belated Groundhog Day (or why community managers are gods)
This is a great post from Community Roundtable, which I missed on Groundhog Day, but still worth a mention When we think of the day to day and the year to year of what community management is,...
By: 
Michael Norton
Last updated:  14 Feb 2012
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Blog
We are too busy
NHS managers are too busy to address staff health at work. So said the headline in the Health Service Journal (HSJ). The report on the launch of the Healthcare Management unit code of conduct...
By: 
Blair McPherson
Last updated:  23 Feb 2012
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Blog
How to manage the members
Working in local government at a senior level involves working hand in glove with local councillors or elected members as officers most commonly refer to them. Effective chief executives and...
By: 
Blair McPherson
Last updated:  23 Feb 2012
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Blog
Is your plate healthy?
At Telford & Wrekin Council we are in the middle of a consulation on Shaping Places - Telford and Wrekin's Future which will eventually replace the existing Core Strategy and...
By: 
Richard Overy
Last updated:  11 Feb 2012
1
Blog
Is it alright for a man to wear black eyeliner to work?
I was at a senior manager’s question and answer session at the end of a two day staff equality and diversity awareness course. I didn’t see it coming but I know the sound of a bear trap snapping...
By: 
Blair McPherson
Last updated:  10 Feb 2012
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